Houston Communications Inc.

Main Website: www.houstoncommunications.com

 

Government Sales - State Contracts

This page provides information about our Texas DIR contract. You will find vendor information and instructions for obtaining quotes or placing orders.

Texas DIR Contract



Contract Pricing

Contract Information

DIR Contract:  DIR-SDD-2024
Contract Exp Date: 1/15/2017
Payment Terms: Net 30
DIR Website: www.dir.state.tx.us
DIR Go DIRect Program: For more information

Vendor Contract Information

Contract Administration
Contact: Duane Johnson
Houston Communications, Inc.
1105 Industrial Blvd.
Sugar Land, TX 77478
Phone: 281-491-1616
Fax: 281-491-1727
Email: duane@houstoncommunications.com
Obtaining Quotes/Pricing Orders
Contact: Duane Johnson
Houston Communications, Inc.
1105 Industrial Blvd.
Sugar Land, TX 77478
Phone: 281-491-1616
Fax: 281-491-1727
Email: duane@houstoncommunications.com

Instruction for Obtaining Quotes/Placing Orders

If a customer needs to obtain a quote or place an order against DIR Contract No. DIR-SDD-2024 from Houston Communications, please contact the Duane Johnson for assistance. HCI is open 8 a.m. through 5 p.m. CST, Monday through Friday. Duane Johnson can assist with quotes, order entry and any other customer service related issue such as returns, order tracking, etc.

Warranty Policies

EQUIPMENT: Houston Communications Inc. provides the standard warranty from the equipment manufacturers. A typical warranty for two way radio equipment would be one to three years on the radio and one to two years on the radio batteries. Parts and accessories
are generally warranted for one year.

WARRANTY SERVICE CENTER: Houston Communications Inc. is a Factory Authorized Warranty Service Center for the brands of radio equipment we sell and service. This includes Motorola, Vertex Standard, ICOM, Maxon, Midland, and others. Warranty services are performed in our Service Shop in Sugar Land, TX. In some occasions radio equipment is returned to the manufacturer’s depot for warranty repairs when special handling is needed.

We stock the most common replacement parts in our Service Shop. Our Shop occupies 1000 sq ft and is equipped with state of the art test, repair, programming, and engraving equipment. Our bench and field technicians average more than ten years experience installing and servicing all brands and types of two way radio and wireless communications equipment.

We also provide many types of short and long-term maintenance contracts for two way radio, CCTV/Security, and Broadband Wireless Communications.

INSTALLATION: Houston Communications Inc. performs installation services at the customer’s location(s) and in our 10,000 sq ft Installation Service Center. Most of these are in the metropolitan Houston Area, but we have installed radio communications equipment in locations outside Texas and several outside the United States.

For standard projects Houston Communications Inc. warranties our labor for 90 days. Longer periods are negotiable for special applications or situations.

SHIPPING CHARGES: Customers are responsible for getting their warranty items to the manufacturer, meaning that the manufacturer does not pay shipping for returning merchandise to them. However, most manufacturers pay the shipping to return the replaced or repaired products. Houston Communications Inc. will charge the customer for shipping costs incurred in the entire transaction.